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Hi-5 SUP 2.1 Issues

Hey all,


Just writing to outline issues I've had with my Hi-5 since upgrading firmware to SUP 2.1.0.


I've had issues with the lens mapping - once I finish a mapping a lens file it'll kick me back to the select a lens manufacturer, even after I select no to mapping another lens. However, once I back out of this menu, I will find that the lens has been saved.


Another issue I'm having is the Hi-5 is resetting itself back to factory on it's own once it's powered down and powered back up. I have to then load my user setup to get it back to how I had it before. This has happened 10+ times since upgrading the firmware.


I've tried factory resetting, redownloading and reinstalling the firmware and the same issue continues.


Anyone else having similar or other issues with the newest firmware?


Thanks!

Karl

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Luca Scarparo
Luca Scarparo
Mar 22, 2024

Unfortunately I’ve same issues, so sad for an owner🥲, especially the auto factory reset error. I’m in touch with a tech of Arri Rome to figure it out. Whenever we fix it I’ll share the results.

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