We are prepping for shoot happening tomorrow morning and as soon as I plugged into the cpro motor to the Lbus from the alexa mini, the motor didn't want to connect to the Hand Unit and flashing Red/ Green on both upper and lower botton.
I am currently powering the motor with the Ptap to Lbus cable.
upper Green/ Red Flashing = No motor Master Available (Idle)
Lower Green/ Red Flashing = No Device Connected, Wireless or Hardware
change Channel and Region on both Hand Unit & Cpro Motor
Factory Reset All
Firmware update both, failed for Cpro Motor
hardwire the motor to hand unit and working (upper botton solid Green but lower Botton flashing Green/Red)
I have 2 seasoned Focus Pullers checking it too but we cannot figure out how to fix it.
To make this thread clearer, I have deleted some of the other posts, to have a quick answer for you guys:
1. in general you can use both, the CAM to LBUS or LBUS to LBUS cables for updating the motors.
2. The motor must be powered from an external source (other than the hand unit)
3. With one particular software version (hand unit booster), the update only works with the LBUS to LBUS cable.
4. If you have already updated the hand unit, and you don't have the necessary cables (to connect the hand unit to the motor and powering the motor), please downgrade the hand unit again, as the hand unit and motor need to have the same software version installed.
In general for service or urgent problems, you can also contact email@example.com or drop me a direct message...
Hope that helps!
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|Asked: 5/13/19, 4:35 PM|
|Seen: 174 times|
|Last updated: 5/14/19, 6:05 AM|