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Bastien Rébéna
On 7/3/19, 12:22 PM

Hi 

i have a new issues on my Cvolution premarked ring. It works perfectly right yesterday but today not. After calibrate and load the lens in the hand Unit, i’m stuck at 2 feet even if i turn the Knob. 

I tried several lens data and to plug my motor into the Alexa Xt insteed of the Camin 2M. 

Any ideas ? 


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Bastien Rébéna
On 3/27/19, 10:24 AM

My hand unit version is 3.12.5, look like it’s the last one ...



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Clemens Hönig

--Clemens Hönig--

1000691
| 5 2 6
Vienna, Austria
--Clemens Hönig--

Hi, I am Clemens Hönig, marketing manager at cmotion. Even though I am not a focus puller myself, my strength is to adapt quickly, spotting problems and come up with solutions. I also like to connect people, as I think everybody can learn from anybody. If you just starting at your carrier, make your own path and if you are already experienced, become a mentor...

Clemens Hönig
On 3/27/19, 1:03 PM

Hi maybe I misunderstood the problem: Do you mean, that the lens goes beyond the infinity mark, to the hardstop of the lens, when using the pre-marked rings?


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Bastien Rébéna
On 3/28/19, 7:34 AM

I solve the issue by using an oldest version of the firmware , but still the motor lag in short distance when using premark. 

It look like a bad communication between cvolution and Alexa Xt , no problem when using a Camin. 

My rental house send a mail directly to Cmotion. 


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Avatar

Clemens Hönig

--Clemens Hönig--

1000691
| 5 2 6
Vienna, Austria
--Clemens Hönig--

Hi, I am Clemens Hönig, marketing manager at cmotion. Even though I am not a focus puller myself, my strength is to adapt quickly, spotting problems and come up with solutions. I also like to connect people, as I think everybody can learn from anybody. If you just starting at your carrier, make your own path and if you are already experienced, become a mentor...

Clemens Hönig
On 3/28/19, 7:39 AM

Ok. Perfect. Glad you found a solution! I will keep an eye on that.


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Asked: 3/27/19, 7:09 AM
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Last updated: 7/3/19, 12:22 PM